RIGHT OF WITHDRAWAL
Right of withdrawal
In accordance with art. 52 of the Legislative Decree 6 September 2005 n. 206 (the "Consumer Code"), you have the right to withdraw from the contract signed with EliosCreative s.r.l.s. (the "Seller") without any penalty and without giving any reason, within 14 days from the day you received the products purchased on animalstories.shop.
In accordance with art. 54 of the Consumer Code, you can exercise the right of withdrawal using the following method:
the right of withdrawal is exercised by sending, within 14 days of receipt of the goods, a written communication to the headquarters of EliosCreative s.r.l.s. by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by e-mail to firstname.lastname@example.org. In place of the registered letter with return receipt, it is also possible to send the communication via the PEC of the consumer to the PEC of the seller (email@example.com). The acknowledgment of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal.
Your declaration must be sent to the attention of Customer Service at the operational headquarters of EliosCreative s.r.l.s., located in Via Dieci Martiri 55, 44124, Ferrara (FE), Italy. It is understood that, in such cases, the burden of proving the correct and timely exercise of the right of withdrawal will be your responsibility.
In accordance with art. 57 of the Consumer Code, once the withdrawal from the contract has been exercised, the products to be returned must be delivered to the courier within fourteen (14) days from the date on which you communicated to the Seller your decision to withdraw from the contract including the return form you find here.
In accordance with art. 46 point 2 excludes contracts having as their object the supply of goods or the provision of services for which the overall consideration to be paid by the consumer does not exceed the amount of 26 euros, inclusive of tax charges and net of any additional expenses that are specifically identified in the order note or in the catalog or other illustrative document, with indication of the related reason.
In accordance with art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased tailor-made or customized products or sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after the delivery.
1. Conditions for exercising the right of withdrawal in accordance with art. 52 of the Consumer Code
The right of withdrawal is exercised correctly if the following conditions are fully met:
to. the right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the products by following one of the methods indicated above;
b. the products must not have been used, worn, washed;
c. the identification tag must still be attached to the products.
d. the products must be returned in their original packaging (if you want to return a kit, you must return all the items that compose it);
is. the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
f. the products must not be damaged.
If you have complied with all the required conditions, the Seller, in accordance with art. 56 of the Consumer Code, will reimburse you in full for the price of the products purchased, remaining at your expense only for the return costs, i.e. those for returning the purchased products to the Seller.
2. Verification of conformity of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions referred to in the previous paragraphs. In the event that your return does not comply with the conditions referred to in lett. a), e) and f) of the previous paragraph 1 or in the hypothesis referred to in art. 59 of the Consumer Code, you can choose to have the purchased products back at your expense. In case you refuse this shipment, the Seller reserves the right to keep the products and the amount corresponding to the purchase price of the products.
We also remind you that, pursuant to art. 57, paragraph 2, of the Consumer Code, you will be responsible for the decrease in the value of the products returned to the Seller, resulting from the use of the products other than that necessary to ascertain their nature, characteristics and functioning. Therefore, in the event that your return cannot be accepted because it does not comply with the conditions referred to in letters b), c) and d) of the previous paragraph 1, you can choose whether to accept the reduction of the refund, which will be communicated to you by the Seller, due to the decrease in value of the returned products, or whether to have the purchased products back at your expense. In the latter case, if you refuse the shipment, the Seller will have the right to keep the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
The Seller assumes no responsibility in the event of products returned by mistake or items forgotten in packages or returned products.
3. Refund times and methods
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return and the Seller will proceed with the full refund, or, if the existence of a decrease in value is found of the returned products, you will receive an e-mail in which you will be informed of the amount deducted by way of deduction of the refund and the seller will proceed to refund the amount due. Whatever payment method you use among those available, the refund is activated by the Seller as soon as possible, and in any case within sixty (60) days from the date on which you became aware of the exercise of your right of withdrawal, once it has been verified that the withdrawal took place in compliance with the above conditions.
The actual time for crediting or returning the sums you paid for the purchase of the products depends on the payment methods used:
• purchase by credit / debit card: the repayment time depends on the credit / debit card management company, but usually takes place within two account statements. We remind you that the value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest;
• purchase via PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund on the credit card from your PayPal account depends on the institution that issued the card;
In the case of a gift, the reimbursement of the sums will be made to the person who made the payment.
4. Products affected by defects or non-compliant
Without prejudice to the application of the mandatory rules for consumer protection, you can return a product because it is affected by defects or does not comply with the order, informing the Seller, within thirty (30) days from the day you received the products purchased on animalstories. shop, using the Return Form you find here; if the defect appears after thirty (30) days, contact Customer Service for more information.
For how to return products, check sections 1 and 2.
The seller will verify the products that you have returned for defects or non-conforming to the order and will proceed with the full refund, including the shipping costs and the expenses you have incurred to return the products to the seller.
In the event that the seller does not detect any defect or lack of conformity in the returned products, you will be informed that your return cannot be accepted and you can choose whether to have the purchased products back. If you refuse the shipment, the seller will have the right to keep the products and the amount corresponding to the purchase price of the products, as well as reserves the right to request the costs incurred.
5. Consumer Code
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code.